We offer alteration services for customers who have purchased from Felice and would like to adjust their clothes to better fit them.

1. Repaired products: Felice only accepts repairs (squeezing, cutting, loosening) on ​​details that do not change the original design and style.
2. Product repair time: Customers can repair the product once within 30 days from the date of receipt of the product. Average repair time for 1 product: 03 – 05 days (time may be longer depending on the material and design of the product).
3. Product repair costs: Felice’s repair service is a paid service. Please refer to the information below for the fee schedule and notes:

 

Apparel Repair Price List

Content	Regular repair price	Return Period
Made to measure	100.000 đ	5 days
Squeeze hands/ lower necklace	30.000 đ	3 days
Cut, loosen hem	30.000 đ	3 days
Squeeze and loosen 1 circle (chest/waist/butt)	30.000 đ	5 days
Squeeze and loosen 2 rounds (chest/waist/butt)	50.000 đ	5 days
Lower, increase size (Squeeze and loosen the whole circle)	70.000 đ	5 days

 

Note:

• You will be responsible for all shipping costs and shipping methods when returning the repaired item to Felice.
• For repair items:
  • No discounted repairs accepted under any circumstances.
  • Do not change the product design
  • Please take responsibility for the measurements you provide, Felice encourages you to send a design that fits your body shape for reference
• For custom orders:
• • Please pay 70% of the order value.
  • We do not accept exchanges of custom-made products under any circumstances.

4. Product repair method:

Please contact Felice via fanpage/website and phone 0865479698 for instructions on how to repair the product and confirm eligibility according to Felice’s policy.

You send the product with intact label to the address:

Recipient: FELICE FASHION

Phone: 0865479698

Address: No. 10, Alley 23, Giang Van Minh, Ba Dinh, Hanoi

Felice will contact you immediately upon receiving the returned repaired product. However, to ensure that the goods are not lost or expired during the shipping process to Felice, please regularly check the route of your parcel.